Nuance is an American multinational computer software technology company, headquartered in Burlington, Massachusetts, on the outskirts of Boston, that provides speech recognition and artificial intelligence. Nuance merged with its competitor in the commercial large-scale speech application business, ScanSoft, in October 2005. ScanSoft was a Xerox spin-off that was bought in 1999 by Visioneer, a hardware and software scanner company, which adopted ScanSoft as the new merged company name. The original ScanSoft had its roots in Kurzweil Computer Products.
The New York-based AI solutions startup, Pypestream, is bringing conversational AI to chatbot. It has signed on customers like Shell, DishNetwork’s Sling TV, and TriWest while tripling its customer base in the past 12 months alone. In 2018, it announced the launch of Design Studio, a new customization tool that sits atop Pypestream‘s proprietary natural language processing (NLP) engine.
Quiq, like others in the space, is setting out to capitalize on this growing push toward messaging in customer service. Quiq offers a platform that makes it easy for businesses to integrate multiple messaging tools into their websites and apps, including SMS, Apple Messages (via Apple Business Chat), Twitter, Facebook Messenger, web chat, Kik, and Google’s RCS-based RBM. Quiq also enables companies to integrate messaging into their own native mobile apps, and it offers a one-way “broadcast” service for disseminating important messages to customers.