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$25BN Market for Cloud Communication

$25BN Market for Cloud Communication
February 23, 2021

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Cloud communication platforms are growing in popularity as a way for businesses to overcome the high costs and inflexibility of traditional communication systems. The shift from voice calls to video calls and from landlines to voice over internet protocol (VoIP) has made it easier for communication to be managed by cloud communication platforms. CPaaS (or Communication Platform as a Service) is expanding and, according to Juniper Research, will reach $25BN in 2025, from just $7BN in 2020.

Twilio, one of the successfully IPOed American cloud communication startups, posted $548.1MM in revenue last week, up 65% year over year. Its customers like Uber, Lyft, DoorDash, and Instacart are able to leverage Twilio's technology to embed voice, text messaging, and video communication directly into their own applications. But competitors of Twilio are aplenty, from giants like Cisco to new private upstarts to companies like Softbank-backed Swedish messaging company Sinch. Sinch recently acquired Inteliquent, a startup that services many American enterprises and telecoms with a voice communication platform, preparing to take Twilio head-on in the US.

Private CPaaS companies

  • Genesys is a Daly City, CA-based company that uses cloud and AI to connect customers with businesses, and according to the Genesys website, delivers more than 70 billion customer experiences in over 100 countries. 
  • Aircall raised its Round C funding in May 2020 led by German telecom Deutsche Telecom Capital Partners. The company offers a cloud-based call center software integrating CRM and other customer communication and productivity tools. 
  • Dialpad is a Series E San Francisco-based company that was last funded in December 2020, in a round led by Softbank. The company focuses on helping businesses communicate better via proprietary phone and video system services, including customer contact centers.
  • SignalWire is a Series A San Francisco-based enterprise CPasS company delivering communication solutions through its cloud framework and APIs.
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Since last week, PrivCo has added:
1,504 Companies | 214 Funding Activities | 82 M&A Deals

Funding & Deal Highlights:

Xingsheng Youxuan raises $2BN led by Sequoia Capital China
E-commerce Software & Internet Services • Equity • Changsha, China

SpaceX raises $850MM led by Sequoia Capital
Aerospace & Defense • Equity • Hawthorne, CA

OutSystems raises $150MM 
PaaS Software & Internet Services • Equity • San Ramon, CA

Regor Pharmaceuticals raises $90MM led by Lilly Asia Ventures
Biotechnology • Equity • Brighton, MA

Locus Robotics raises $150MM co-led by Bond Capital and Tiger Global Management
Industrial Products • Round E • Andover, MA

Realm Living raises $3MM
Real Estate Software & Internet Services • Seed • New York, NY

Citadel ID raises $3.5MM
Payroll Software & Internet Services • Seed • San Francisco, CA

Iterion Therapeutics raises $17MM led by Sante Ventures
Health Care Products • Round B • Houston, TX

Krisp Technologies raises $9MM led by RTP Global
Communication Software & Internet Services • Round A • Berkeley, CA

Talkshoplive raises $3MM led by Spero Ventures
Streaming Software & Internet Services • Seed • West Hollywood, CA

Titan Invest raises $12.5MM led by General Catalyst Partners
Fintech Software & Internet Services • Round A • New York, NY

ProcessMaker raises $45MM
Enterprise Software & Internet Services • Round A • Durham, NC

Leasecake raises $3MM led by Las Olas Venture Capital
Real Estate Software & Internet Services • Seed • Winter Park, FL

ATI Physical Therapy merges with Fortress Value Acquisition Corp
Health Care Providers • SPAC • Bolingbrook, IL

Apex Clearing Corporation merges with Northern Star Investment Corp II for $4.7BN
Specialty Finance • SPAC • Dallas, TX

Cyxtera Technologies merges with Starboard Value Acquisition Corp
Technology Services • Acquisition • Miami, FL

Suterra Holdings merges with Ceres Acquisition Corp
Health Care Equipment • Acquisition • Atlanta, GA

Goodyear acquires Cooper Tire & Rubber Company for $2.8BN
Consumer Products Distributors • Acquisition • Findlay, OH

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