CommunityWFM, Inc.
About CommunityWFM, Inc.
Company overview
CommunityWFM, Inc., also known as Workforce Management Software Group, is a workforce management software company specializing in solutions for contact centers. Founded in 2005 and headquartered in Richardson, Texas, the company focuses exclusively on providing advanced forecasting, scheduling, intraday management, and agent engagement tools that help customer service operations optimize efficiency and control labor costs. In 2025, the company was acquired by RingCentral to strengthen its RingCX portfolio with AI-driven workforce management technology, further expanding its market presence. Products and Services: 1. CommunityWFM Essentials - Workforce management solution for small to mid-sized contact centers. - Provides forecasting, scheduling, real-time adherence, reporting, and an agent portal. - Includes communication tools and mobile access for schedule visibility and time-off requests. 2. CommunityWFM Enterprise - Advanced WFM solution for large and complex contact centers. - Features automated intraday tools such as ASAP (Automated Schedule Adjustment Plans) and ASAM (Automated Schedule Attendance Monitor). - Supports schedule bidding, agent preferences, multi-site/multi-ACD integration, multilingual support, and robust analytics. 3. Community Everywhere (Mobile App) - Mobile companion for agents and supervisors available on iOS and Android. - Provides schedule access, PTO requests, adherence tracking, and shift notifications. - Supervisors can approve/deny requests, manage adherence, and communicate directly with agents. 4. Integration & Partner Solutions - APIs and connectors for integration with telephony, CCaaS, UCaaS, and WEM platforms. - Partnerships with companies like Zoom and Kore.ai for enhanced contact center capabilities. - White-label/OEM options for partners to rebrand and deploy the WFM solution. 5. Onboarding & Support Services - "Steps-to-Success" methodology for implementation and user adoption. - Customer success programs with ongoing support and optimization guidance. - Training resources for analysts, supervisors, and agents to maximize ROI.
Keywords
Revenue
EBITDA
Valuation
| Line Item | 2024 | 2023 | 2022 | 2021 | 2020 |
|---|---|---|---|---|---|
| Revenues | $380 MM | $250 MM | $90 MM | $120 MM | $65 MM |
| Gross Profit | $190 MM | $125 MM | $45 MM | $60 MM | $32.50 MM |
| Net Income (Loss) | $43 MM | $25 MM | $9 MM | $12 MM | $6.50 MM |
| Line Item | 2024 | 2023 | 2022 | 2021 | 2020 |
|---|---|---|---|---|---|
| Total Assets | $850 MM | $720 MM | $680 MM | $650 MM | $600 MM |
| Total Liabilities | $450 MM | $400 MM | $380 MM | $350 MM | $320 MM |
| Total Equity | $400 MM | $320 MM | $300 MM | $300 MM | $280 MM |
Ratios
Employee Figures
Key Executives
| Name | Title | Socials | Phone | |
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| John Doe | Employee | ---------- | ---------- | ---------- |
| Jane Doe | Employee | ---------- | ---------- | ---------- |
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401K
M&A2024-03-15Completed
Investor Sponsors NorthBridge PE | Stake Tags 100% |
Deal Amount $120M | Is PE deal Yes |
Target Company Valuation $1.20 MM | Is deal PE backed Yes |
Techniques Acquisition of Assets, Taken Private | Total Acquired 100% |
Investor Sponsors
Deal Amount
$120M
Target Company Valuation
$1.20 MM
Techniques
Acquisition of Assets, Taken Private
Stake Tags
100%
Is PE deal
Yes
Is deal PE backed
Yes
Total Acquired
100%
Secondary Transaction2023-09-01Canceled
Investor Sponsors -- | Stake Tags Majority |
Deal Amount Undisclosed | Is PE deal No |
Target Company Valuation -- | Is deal PE backed Yes |
Techniques Secondary Sale, Management Buy-out (MBO) | Total Acquired 65% |
Investor Sponsors
--
Deal Amount
Undisclosed
Target Company Valuation
NaN
Techniques
Secondary Sale, Management Buy-out (MBO)
Stake Tags
Majority
Is PE deal
No
Is deal PE backed
Yes
Total Acquired
65%
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