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Aspect Software

Aspect Software has been acquired by a public company.
PrivCo has ceased its coverage of Aspect Software and below is the archived report.

Business Summary

Founded in 1973, Aspect Software is a privately-held software developer specializing in designing technologies specifically targeted at the customer service field. Formed as a merger between Aspect Communications and Concerto Software, Aspect is headquartered in Chelmsford, Massachusetts.

Jump to Aspect Software: Detailed Business Description for more details on Aspect Software products and services, financial structure, Aspect Software major business events, and more.

Overview & Corporate Organization

Basic Information

Year Founded:1973
Fiscal Year End:12/31
1YR Revenue Growth Rate:View %
3YR Revenue Growth Rate (CAGR):View %
1YR Employee Growth Rate:View %
3YR Employee Growth Rate (CAGR):View %
City:Chelmsford
State/Province:Massachusetts
Country:United States
Website:www.aspect.com

Industry Information

Industry Codes

PICS™:1501506
NAICS:View
SIC:View

PrivCo Industries (Sector > Industry > Sub-Industry)

Technology > Software > Communication And Networking Software

The PrivCo Industry Classification System™ (PICS) is our proprietary, modernized industry classification system, geared especially toward privately-held companies and including newer emerging sub-industries that are not reflected in other outdated industry classification systems, such as SIC and NAICS.

Charts, Financials, and Statistics (Table Format)

Below are Aspect Software financials and other business metrics displayed in table format.
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Income Statement200420032002200120001999
Sales Revenue, Gross - Services$247,922,000$249,406,000$247,433,000$261,948,000  
Sales Revenue, Net - Services$247,922,000$249,406,000$247,433,000$261,948,000$254,736,000$205,943,000
Revenue from Licenses    $209,497,000$74,789,000
Revenue from Computer Software or Software Services$74,062,000$71,461,000$82,837,000$106,531,000  
Revenue from Computer Hardware$48,453,000$42,981,000$65,791,000$77,294,000  
Other Operating Revenue    $125,073,000$207,553,000
Revenues$370,437,000$363,848,000$396,061,000$445,773,000$589,306,000$488,285,000
Cost of Goods Sold - Other    $100,347,000$84,992,000
Cost of Services$103,204,000$102,132,000$127,670,000$150,959,000$166,323,000$150,178,000
Computer Hardware Costs$33,739,000$37,493,000$55,877,000$73,980,000  
Direct Taxes and Licenses Costs$11,613,000$15,424,000$57,471,000$13,721,000$17,555,000$7,999,000
Cost of Goods and Services Sold$148,556,000$155,049,000$241,018,000$238,660,000$284,225,000$243,169,000
Gross Profit$221,881,000$208,799,000$155,043,000$207,113,000$305,081,000$245,116,000
Selling, General and Administrative Expenses$109,894,000$106,497,000$150,726,000$224,532,000$235,457,000$199,050,000
In - Process Research and Development    $5,018,000$0
Research and Development Expense (Excluding In - Process)$44,467,000$49,250,000$56,844,000$96,003,000$109,427,000$86,890,000
Restructuring Charges$0$3,814,000$22,404,000$43,951,000$0$0
Total Operating Expenses excluding costs$154,361,000$159,561,000$229,974,000$364,486,000$349,902,000$285,940,000
Operating Income/(Loss)$67,520,000$49,238,000($74,931,000)($157,373,000)($44,821,000)($40,824,000)
Interest Expense$1,547,000$7,142,000$11,807,000$10,804,000$9,629,000$11,043,000
Interest Income$3,790,000$3,142,000$3,862,000$5,556,000$10,784,000$8,877,000
Non-operating Expense - Other$993,000$665,000$1,421,000   
Non-operating Income/(Expense) - Other   $1,873,000$19,068,000 
Income/(Loss) from Continuing Operations Before Income Taxes$68,770,000$44,573,000($84,297,000)($160,748,000)($24,598,000)($42,990,000)
Provision for Income Taxes$7,513,000$7,071,000($27,429,000)($4,498,000)$12,690,000($13,056,000)
Income/(Loss) Before Cumulative Effect of Change in Accounting Principle$61,257,000$37,502,000($56,868,000)($156,250,000)($37,288,000) 
Cumulative Effect of a Change in Accounting Principle, Net of Tax Effect$0($777,000)($51,431,000)$0$0 
Net Income (Loss)$61,257,000$36,725,000($108,299,000)($156,250,000)($37,288,000)($29,934,000)
Preferred Stock Dividends$7,351,000$6,389,000$0$0  
Other Preferred Stock Dividends and Adjustments$1,457,000$1,311,000$0$0  
Net Income Applicable to Common Stockholders$52,449,000$29,025,000($108,299,000)($156,250,000)  
Balance Sheet2004200320022001200019991998
Cash and Cash Equivalents$89,250,000$75,653,000$66,051,000$72,564,000$84,544,000$84,826,000$67,071,000
Current Marketable Securities    $9,545,000$86,139,000 
Other Short-Term Investments - Cost    $86,869,000$167,840,000 
Short-Term Investments$113,381,000$88,339,000$80,049,000$62,585,000  $129,040,000
Net Accounts Receivable Trade$49,163,000$39,561,000$51,145,000$79,463,000$133,805,000$77,138,000$132,818,000
Net Inventories$3,340,000$6,176,000$6,839,000$12,044,000$19,940,000$16,636,000$18,916,000
Current Other Assets$13,138,000$19,145,000$13,664,000$23,360,000$26,925,000$17,475,000$14,820,000
Current Assets$268,272,000$228,874,000$217,748,000$250,016,000$361,628,000$450,054,000$362,665,000
Net Property, Plant and Equipment$62,494,000$68,599,000$86,528,000$111,319,000$108,289,000$79,397,000$69,192,000
Goodwill$2,707,000$2,707,000$2,707,000$54,138,000   
Intangible Assets (Excluding Goodwill)$2,308,000$5,223,000$9,790,000$61,231,000   
Net Intangible Assets    $146,394,000$98,711,000$119,052,000
Noncurrent Other Assets$4,723,000$5,182,000$8,949,000$18,334,000$15,625,000$8,050,000$9,750,000
Assets$340,504,000$310,585,000$325,722,000$495,038,000$631,936,000$636,212,000$560,659,000
Accounts Payable$7,491,000$4,936,000$6,798,000$5,988,000$33,553,000$14,525,000$18,239,000
Accrued Expenses - Other$61,954,000$64,790,000$67,370,000$70,378,000$66,598,000$59,437,000$38,029,000
Employee Related Liabilities$19,252,000$17,773,000$16,051,000$18,916,000$28,483,000$25,866,000$21,049,000
Current Deferred/(Unearned) Revenue$48,003,000$50,200,000$30,220,000$29,776,000$45,041,000$36,964,000 
Current Customer Advances and Deposits      $27,171,000
Short-Term Borrowings - Other$150,000$1,732,000$7,186,000$17,851,000$499,000  
Current Subordinated Debt  $124,983,000$0   
Current Liabilities$136,850,000$139,431,000$252,608,000$142,909,000$174,174,000$136,792,000$104,488,000
Convertible Debt   $183,577,000$173,041,000$163,107,000$153,744,000
Other Long Term Debt   $25,790,000$852,000  
Long-Term Debt$155,000$39,436,000$41,243,000    
Deferred Tax Liability   $3,944,000$3,394,000$5,114,000$4,270,000
Noncurrent Other Liabilities$5,793,000$11,021,000$10,174,000$13,324,000$0  
Liabilities$142,798,000$189,888,000$304,025,000    
Redeemable Convertible Preferred Stock Obligations$42,490,000$33,681,000$0    
Preferred Stock - Value (Excluding Additional Paid in Capital)   $0$0$0$0
Common Stock - Value (Excluding Additional Paid in Capital)$604,000$570,000$530,000$519,000$190,947,000$155,277,000$142,132,000
Additional Paid in Capital$250,391,000$232,199,000$197,747,000$195,144,000   
Retained Earnings($93,852,000)($146,301,000)($175,326,000)($67,027,000)$89,223,000$127,594,000$156,445,000
Other Accumulated Comprehensive Income, Net of Tax Effect($1,644,000)$548,000($873,000)($1,995,000)$2,726,000$48,328,000($420,000)
Deferred Compensation$283,000$0$381,000$1,147,000$2,421,000$0 
Stockholders' Equity$155,216,000$87,016,000$21,697,000$125,494,000$280,475,000$331,199,000$298,157,000
Liabilities and Stockholders' Equity$340,504,000$310,585,000$325,722,000$495,038,000$631,936,000$636,212,000$560,659,000
Cash Flow Statement200420032002200120001999
Operating Activities Beginning Net Income$61,257,000$36,725,000($108,299,000)($156,250,000)($37,288,000)($29,934,000)
Depreciation (Non-Production)$23,335,000$24,635,000$33,992,000$39,357,000$35,893,000$23,087,000
Adjustment Amortization - Intangibles (Non-Productive)$2,915,000$4,567,000$12,810,000$31,669,000$29,360,000$20,341,000
Amortization    $391,000$0
Adjustment Accretion   $10,536,000$9,934,000 
Adjustment In-Process Research and Development    $5,018,000$0
Asset Impairment Charges$0$2,000,000$47,490,000$2,441,000$0$0
Adjustments to Realized Gains/(Losses) on Sale of Investments($1,656,000)$0$0$563,000$20,402,000$0
Gain/(Loss) on Sale/Retirement of Property, Plant and Equipment($40,000)($405,000)($2,810,000)($6,859,000)$0$0
Total Adjustment Employee Compensation$2,879,000$446,000$553,000   
Deferred Income Taxes    ($1,637,000)($5,749,000)
Adjustment Extraordinary Items$0($17,000)$7,249,000$0$0 
Adjustments to Cumulative Effect of a Change in Accounting Principle, Net of Tax Effect$0($777,000)($51,431,000)$0$0 
Noncash Expenses - Other$0$4,423,000$8,814,000  $9,363,000
Change Accounts Receivable$7,977,000($14,722,000)($31,274,000)($52,332,000)$59,591,000($53,196,000)
Increase/(Decrease) in Inventories($2,925,000)($1,146,000)($5,546,000)($8,282,000)$3,479,000($2,129,000)
Increase/(Decrease) in Other Current Assets($7,962,000)$3,167,000($6,282,000)($5,687,000)$3,424,000($5,375,000)
Increase/(Decrease) in Accounts Payable$2,505,000($764,000)$773,000($26,192,000)$18,651,000($3,749,000)
Change Other Accrued Expenses($14,143,000)($6,507,000)($8,718,000)$14,948,000$17,907,000($10,316,000)
Increase/(Decrease) in Accrued Expenses   ($9,419,000)$2,110,000 
Increase/(Decrease) in Unearned Premiums($2,364,000)$18,305,000($445,000)($15,034,000)$8,609,000$9,539,000
Increase/(Decrease) in Employee Related Liabilities$1,213,000$1,389,000($3,084,000)  $12,688,000
Net Cash Flows Provided By/(Used In) Operating Activities$82,203,000$99,119,000$73,980,000($35,347,000)$2,052,000$85,970,000
Purchase of Property, Plant and Equipment$16,720,000$5,740,000$10,694,000$49,950,000$66,093,000$33,292,000
Purchase of Investments$198,748,000$203,290,000$203,105,000$133,032,000  
Proceeds from Available-for-Sale Securities$171,204,000$194,413,000$185,449,000$158,690,000$378,591,000$239,615,000
Acquisition of Businesses, Net of Cash Acquired    $55,203,000$0
Net Purchase of Short-Term Investments    $273,941,000$279,513,000
Purchase Intangible Assets    $200,000$0
Net Cash Flows Provided By/(Used In) Investing Activities($44,264,000)($14,617,000)($28,350,000)($24,292,000)($16,846,000)($73,190,000)
Repayments on Notes Payable     $1,624,000
Proceeds Debt$40,000,000$0$27,000,000$42,674,000$0 
Reduction of Capital Lease Obligations$213,000$376,000$788,000$396,000$245,000$0
Repayment Convertible Debt$0$129,409,000$59,769,000$0$0 
Repayments Debt$80,979,000$6,886,000$21,821,000$0$1,676,000 
Net Change Long Term Debt     $0
Financing Costs$1,128,000$0$0   
Proceeds from Issuance of Common Stock$15,084,000$16,844,000$2,827,000$5,355,000  
Proceeds from Issuance of Preferred Stock$0$43,564,000$0$0  
Proceeds from Stock Options Exercised    $39,097,000 
Repurchase of Common Stock    $25,057,000$21,708,000
Net Common Stock Transactions     $26,849,000
Net Cash Flows Provided By/(Used In) Financing Activities($27,236,000)($76,263,000)($52,551,000)$47,633,000$12,119,000$3,517,000
Effect of Exchange Rate on Cash and Cash Equivalents$2,894,000$1,363,000$408,000$26,000$2,393,000$1,458,000
Increase/(Decrease) in Cash and Cash Equivalents$13,597,000$9,602,000($6,513,000)($11,980,000)($282,000)$17,755,000
Cash and cash equivalents at the beginning of the year$75,653,000$66,051,000$72,564,000$84,544,000$84,826,000$67,071,000
Total Cash and cash equivalents at the end of the year$89,250,000$75,653,000$66,051,000$72,564,000$84,544,000$84,826,000
Income Taxes Paid$6,552,000$916,000$0$1,443,000$3,708,000$2,529,000
Cash Interest Expense$1,599,000$2,811,000$2,742,000$741,000$93,000$0
Fair Value of Assets Acquired    $1,596,000$0
Stock Issued$408,000($55,000)($213,000) $10,422,000$0
Supplemental Other Net$8,808,000$25,283,000$0$0  
Employee Figures2012201120102009200820072006
Total EmployeesViewViewViewViewViewViewView
Revenues Breakdown2011201020092008
Software / Services RevenuesViewViewViewView
Notes
Financial Notes:
*Aspect Software fiscal year end: 12/31
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Charts, Financials, and Statistics (Graphs)

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Sales Revenue, Gross - Services ($ MM) Graph
Sales Revenue, Net - Services ($ MM) Graph
Revenue from Licenses ($ MM) Graph
Revenue from Computer Software or Software Services ($ MM) Graph
Revenue from Computer Hardware ($ MM) Graph
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Revenues ($ MM) Graph
Cost of Goods Sold - Other ($ MM) Graph
Cost of Services ($ MM) Graph
Computer Hardware Costs ($ MM) Graph
Direct Taxes and Licenses Costs ($ MM) Graph
Cost of Goods and Services Sold ($ MM) Graph
Gross Profit ($ MM) Graph
Selling, General and Administrative Expenses ($ MM) Graph
In - Process Research and Development ($ MM) Graph
Research and Development Expense (Excluding In - Process) ($ MM) Graph
Restructuring Charges ($ MM) Graph
Total Operating Expenses excluding costs ($ MM) Graph
Operating Income/(Loss) ($ MM) Graph
Interest Expense ($ MM) Graph
Interest Income ($ MM) Graph
Non-operating Expense - Other ($ MM) Graph
Non-operating Income/(Expense) - Other ($ MM) Graph
Income/(Loss) from Continuing Operations Before Income Taxes ($ MM) Graph
Provision for Income Taxes ($ MM) Graph
Income/(Loss) Before Cumulative Effect of Change in Accounting Principle ($ MM) Graph
Cumulative Effect of a Change in Accounting Principle, Net of Tax Effect ($ MM) Graph
Net Income (Loss) ($ MM) Graph
Preferred Stock Dividends ($ MM) Graph
Other Preferred Stock Dividends and Adjustments ($ MM) Graph
Net Income Applicable to Common Stockholders ($ MM) Graph
Cash and Cash Equivalents ($ MM) Graph
Current Marketable Securities ($ MM) Graph
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Goodwill ($ MM) Graph
Intangible Assets (Excluding Goodwill) ($ MM) Graph
Net Intangible Assets ($ MM) Graph
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Accounts Payable ($ MM) Graph
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Current Deferred/(Unearned) Revenue ($ MM) Graph
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Current Subordinated Debt ($ MM) Graph
Current Liabilities ($ MM) Graph
Convertible Debt ($ MM) Graph
Other Long Term Debt ($ MM) Graph
Long-Term Debt ($ MM) Graph
Deferred Tax Liability ($ MM) Graph
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Liabilities ($ MM) Graph
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Common Stock - Value (Excluding Additional Paid in Capital) ($ MM) Graph
Additional Paid in Capital ($ MM) Graph
Retained Earnings ($ MM) Graph
Other Accumulated Comprehensive Income, Net of Tax Effect ($ MM) Graph
Deferred Compensation ($ MM) Graph
Stockholders' Equity ($ MM) Graph
Liabilities and Stockholders' Equity ($ MM) Graph
Operating Activities Beginning Net Income ($ MM) Graph
Depreciation (Non-Production) ($ MM) Graph
Adjustment Amortization - Intangibles (Non-Productive) ($ MM) Graph
Amortization ($) Graph
Adjustment Accretion ($ MM) Graph
Adjustment In-Process Research and Development ($ MM) Graph
Asset Impairment Charges ($ MM) Graph
Adjustments to Realized Gains/(Losses) on Sale of Investments ($ MM) Graph
Gain/(Loss) on Sale/Retirement of Property, Plant and Equipment ($ MM) Graph
Total Adjustment Employee Compensation ($ MM) Graph
Deferred Income Taxes ($ MM) Graph
Adjustment Extraordinary Items ($ MM) Graph
Adjustments to Cumulative Effect of a Change in Accounting Principle, Net of Tax Effect ($ MM) Graph
Noncash Expenses - Other ($ MM) Graph
Change Accounts Receivable ($ MM) Graph
Increase/(Decrease) in Inventories ($ MM) Graph
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Change Other Accrued Expenses ($ MM) Graph
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Increase/(Decrease) in Unearned Premiums ($ MM) Graph
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Net Cash Flows Provided By/(Used In) Operating Activities ($ MM) Graph
Purchase of Property, Plant and Equipment ($ MM) Graph
Purchase of Investments ($ MM) Graph
Proceeds from Available-for-Sale Securities ($ MM) Graph
Acquisition of Businesses, Net of Cash Acquired ($ MM) Graph
Net Purchase of Short-Term Investments ($ MM) Graph
Purchase Intangible Assets ($) Graph
Net Cash Flows Provided By/(Used In) Investing Activities ($ MM) Graph
Proceeds Debt ($ MM) Graph
Reduction of Capital Lease Obligations ($) Graph
Repayment Convertible Debt ($ MM) Graph
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Financing Costs ($ MM) Graph
Proceeds from Issuance of Common Stock ($ MM) Graph
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Repurchase of Common Stock ($ MM) Graph
Net Cash Flows Provided By/(Used In) Financing Activities ($ MM) Graph
Effect of Exchange Rate on Cash and Cash Equivalents ($ MM) Graph
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Cash and cash equivalents at the beginning of the year ($ MM) Graph
Total Cash and cash equivalents at the end of the year ($ MM) Graph
Income Taxes Paid ($ MM) Graph
Cash Interest Expense ($ MM) Graph
Fair Value of Assets Acquired ($ MM) Graph
Stock Issued ($ MM) Graph
Supplemental Other Net ($ MM) Graph

Aspect Software Total Employees:
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Aspect Software Software / Services Revenues ($ MM):
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Mergers & Acquisitions

PrivCo's M&A Activity table for Aspect Software displays the mergers and acquisitions involving Aspect Software, for example if Aspect Software acquired or was acquired by another entity, any leveraged buyout (LBO), etc.
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DateStatusTargetBuyerDeal TypePrice
DetailsApr. 1996CompletedAspect SoftwareMicrosoft CorporationAcquisition$14,150,000
DetailsJul. 2008CompletedViewViewAcquisitionView

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Detailed Business Description: Aspect Software

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Aspect Introduces New Divisions

On June 5, 2012, Aspect announced that it would operate as two separate divisions:

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Supplemental Resources

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